Shipping and Delivery

At Sanergy Electric, we are dedicated to providing reliable and efficient international shipping services to ensure your orders arrive on time and in excellent condition, no matter where you are in the world. Below, you’ll find detailed information about our international shipping and delivery policies.

International Shipping Options

1. Standard International Shipping:

Our standard international shipping delivers your order within 10-15 business days, depending on the destination. This service is available for all in-stock items.

2. Express International Shipping:

For faster delivery, we offer express international shipping that ensures your order arrives within 5-7 business days. Additional charges apply for this service.

Order Process

Orders are processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of the package. Please check with us for detailed rates.

Container Shipping

1. Full Container Load (FCL):

For large orders, we offer Full Container Load shipping, where an entire container is dedicated to your shipment. This option is cost-effective for bulk orders and provides added security and protection for your products.

2. Less than Container Load (LCL):

For smaller orders that do not require a full container, we offer Less than Container Load shipping, where your shipment shares container space with other customers’ goods. This option is flexible and cost-efficient for smaller quantities.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided tracking number on the carrier’s website.

Delivery Times

Delivery times are estimated based on the shipping method selected and the destination of the order. While we strive to meet these estimates, please note that delivery times may be affected by factors beyond our control, such as customs processing, weather conditions, or carrier delays.

Customs and Duties

Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. These charges vary by country and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our customer service team immediately at info@sanergy-electric.com / +86 188-1625-6257. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Changes to Shipping Information

If you need to change your shipping address or other shipping details after placing an order, please contact us as soon as possible. We will do our best to accommodate your request before the order ships.

Contact Us

If you have any questions or need further assistance with shipping and delivery, please contact our customer service team at: